Frequently Asked Questions (FAQ)

Got questions? Go ahead and ask us. Thanks!

What is Zilino?

Zilino is a social web application that enables group process practitioners to design, host and manage deliberative online forums and other types of well structured, well facilitated participatory processes.

Who should use Zilino?

Zilino enables organizations in the public, private and non-profit sector to engage their stakeholders, constituents and communities in collaborative problem solving and decision making.

Who is behind Zilino?

Zilino is brought to you by Intellitics, Inc., a digital engagement startup based in San José, California (USA).

Do you have a blog?

Yes, please read along over at

What does "closed beta" mean?

As of May 2013, Zilino is in closed beta. That means we still vet any projects that get launched in order to make sure Zilino, with its current features and capabilities, is a good fit.

What's a personal invite key and how do I get one?

During our closed beta, access to Zilino is by invitation only. In order to sign up, you either need a personal invite key or receive an invitation email from a project organizer. Or, contact us if you'd like to take a tour.

Is Zilino open source?

No, Zilino is not open source software. However, it is our intention to play nice with the rest of the web, for example by supporting open standards (e.g. for data sharing or identity management).

What do you do with my personal information?

Zilino is committed to protecting the privacy of all individuals who use our service. Please see our privacy policy to learn more. Don't hesitate to contact us if you have further questions concerning your privacy.

How do I quit Zilino permanently? Can I delete my account?

Of course! At any point in time, should you decide you don't want to use Zilino any longer, you can simply delete your account.

How can my organization participate in the pilot program?

Easy! Just contact us, and we'll talk about your organization and the participation project you have in mind and whether Zilino is a good fit for you.

How can I submit feedback?

We love to hear from you! Just contact us or go straight to our support portal to report bugs or suggest new features.

My question is not answered anywhere in the FAQ. Now what?

Just contact us. We'll keep expanding the FAQ as more questions come in. Thank you for your interest!

Last updated: May 28, 2013